Wardell Armstrong

Official Reference Statement – Arrow Comms Ltd

To Whom It May Concern,

It is with great pleasure that I write this reference letter for Arrow Comms Ltd, a
telecommunications service provider that we have had the privilege of working with since
the launch of the business, and for many years prior with key Arrow personnel in former
telecom roles. Over this extensive period, Arrow has consistently demonstrated
exceptional service, responsiveness, and a proactive approach to addressing our
communication needs.

Service Excellence & Responsiveness

From the onset of our partnership, Arrow has delivered top-tier service quality. Their
robust infrastructure and innovative solutions have significantly enhanced our
communication capabilities, ensuring seamless connectivity and operational efficiency.
Whether it was setting up our initial systems or upgrading to new technologies, their
expertise has always been evident. Arrow has consistently delivered over and above our
expectations. One of the most commendable aspects of Arrow is its responsiveness to
service requests. In the fast-paced environment we operate in, downtime or
communication issues can be highly disruptive. Arrow has always been quick to respond,
often addressing and resolving issues within hours. Their customer support ensures that
we have assistance available whenever needed, providing us with peace of mind and
uninterrupted service.

Adaptability and Additional Services

Our business requirements have evolved over the years, necessitating various upgrades
and additional services. Arrow has shown remarkable adaptability, offering solutions
that are not only timely but also scalable and tailored to our specific requirements.
Whether it’s expanding our network capacity, implementing new communication
technologies, or providing customized solutions for unique challenges, they have always
gone above and beyond to accommodate our needs.

Wildix

Our experience with the Wildix system provided by Arrow has been exceptional,
particularly in terms of reliability, user-friendliness, and seamless integration with thirdparty products.
Wildix has provided us with a robust communication platform that ensures high reliability
and outstanding uptime. In a multi-office setup, where consistent and dependable
communication is crucial, Wildix has proven to be a reliable partner. Their system’s
stability has virtually eliminated downtime, allowing our operations to run smoothly and
efficiently across all locations.

Wildix has greatly enhanced the flexibility of our work environment. Their solutions
support agile working practices and hot desking, enabling our employees to work from
various locations without any disruption. The ease with which employees can transition
between desks and offices while maintaining seamless communication has significantly
boosted our productivity and collaboration.

The Wildix mobile app and collaboration interface are remarkably user-friendly. The
intuitive design and functionality make it easy for our team to stay connected, whether
they are in the office, working remotely, or on the go. Features like instant messaging,
video conferencing, and file sharing are easily accessible, fostering effective
collaboration among our team members.

One of the standout benefits of Wildix is its seamless integration with third-party
products. We have successfully integrated Wildix with several of our existing systems,
this interoperability has streamlined our workflows, improved data sharing, and
enhanced overall efficiency.

Wildix has provided us with a reliable, flexible, and user-friendly communication solution
that supports our dynamic work environment and integrates effortlessly with our other
systems. I highly recommend Wildix to any organization seeking a robust and adaptable
communication platform.

Summary

The team at Arrow is highly professional, knowledgeable, and dedicated. Their proactive
approach to managing our account, combined with regular updates and consultations,
has ensured that our communication infrastructure remains state-of-the-art and aligned
with our business objectives. Their reliability has made them an indispensable partner in
our operational success. Two recent projects of note are:

• The migration of 13 UK-based offices with over 500 staff over to the Wildix
platform. Significantly improving communication flexibility and business
continuity, whilst reducing costs exponentially.
• Flood wiring several new office installations to specific requirements, testing, and
commissioning all within extremely tight timescales.

In conclusion, I wholeheartedly recommend Arrow to any organization seeking a
dependable, responsive, and innovative telecommunications provider. Their unwavering
commitment to service excellence and customer satisfaction has been a cornerstone of
our successful collaboration.

Should you require any further information or wish to discuss our experience with Arrow
in more detail, please feel free to contact me at my email address pforrester@wardellarmstrong.com

Sincerely,
Paul Forrester

IT Director
Wardell Armstrong Group